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Dispute

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Online Dispute Resolution (ODR) has the capacity to de-escalate and resolve conflict by facilitating productive communication and assisting parties to generate value-added resources. It dovetails well with single-issue monetary disputes but is certainly not limited to that arena. I have proposed that family law cases and ODR may be a very good fit. Careful consideration should also be given to domestic violence cases. Face-to face mediation services are effective; however individuals in dispute may not want to engage with each other at a level where they are subject to a “blizzard of non-verbal cues.” They may require a more concise communication experience that will allow them to obtain information, discuss their needs and explore resolutions in an accessible, confidential, convenient forum. This leaner form of communication may not be lacking at all - it may be entirely appropriate and indeed welcomed by the parties.